HSBC imprisons customer for her overdraft
Written by Melissa Stewart on July 12, 2011 – 5:22 amA judge has decided that an HSBC manager unlawfully held an overdrawn customer in a private office of one of their branches…
Most people have had that feeling of being trapped in an overdraft – especially in the current financial climate. But one lady’s visit to her local branch of HSBC three years ago took this feeling to a whole new level…
In October 2008, 59 year old widow Josephine Lewis popped into her local HSBC in Wootton Bassett to complain about the spiralling overdraft fees the bank had been charging to her account.
After becoming upset in one of the private interview rooms of the branch – which had been locked for privacy – she told the HSBC employee she was with that she wanted to leave. But, according to the BBC, when she did this branch manager Chris Hicks leapt up and blocked the door, preventing her from escaping.
After half and hour she was eventually let out of the room by bank cashier staff after they heard her asking to leave.
As a result of these actions, HSBC was forced to cancel the whole of Miss Lewis’ £2,070 overdraft after a judge decided that she had been unlawfully imprisoned.
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Tags: Overdraft
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